Frequently Asked Questions

At this time we only accept PayPal when purchases are made via our website GoliathIce.com. However, you can use your card to pay via PayPal even without a PayPal account. You can also optionally choose to purchase on Amazon.

For all orders to UK addresses, VAT is included in the price you pay, and as we ship from the UK, there is no import duty to pay.

For orders to International addresses, import duty and VAT may be payable in your country.  All orders are shipped DAP (delivered at place), which means that any taxes or duties payable are the buyer’s responsibility.  In most countries, VAT is payable at standard rate, and the HS code of our products is 40169300 with Country of Origin of UK.

Simply get in touch with us via our contact form to arrange your return. Please note that return postage is only paid for when the item is faulty. For unwanted returns still within the guarantee period, return postage is paid for by the customer.

Your Mammoth Cubes tray comes with a lifetime guarantee. So if it ever develops a fault, you can return it to us for a refund or a new unit, no questions asked. And in the event of a fault, we will cover the return postage. However, should you simply wish to return your Mammoth Cubes tray, you have 7 days from receiving it to do so, but postage will not be covered by us as it’s simply a unwanted purchase and not a faulty return. To initiate a return, simply get in touch with us via our contact form here.

Shipping costs are calculated during the checkout and is based on the number of units ordered and the shipping address. You can check the shipping cost for your order by visiting the basket and clicking the “calculate shipping” link.

For UK orders, it should be with you within 1-3 Days via Royal Mail 1st class postage, or 3-5 days via Royal Mail 2nd class postage.
For international orders, this can vary based on distance but it should be with you in 1 to 3 weeks.

If something is missing from your order, simply get in touch with us via our contact form and we’ll help you out straight away.

Simply contact us via our contact form, and we’ll do everything we can to stop the order. If it’s already shipped, we may not be able to however. But either way, you can return it to us for a refund.

We do send a invoice with each order, however on request we can exclude it from the shipping box if you wish. Simply get in touch via our contact form straight after you place your order and we’ll make sure one isn’t sent with your order.

Your safety is guaranteed because the payment processors which you are transferred to during checkout, such as PayPal, use the latest security measures to encrypt your credit/debit card information when you pay for the order. After you proceed to PayPal, or another payment processor during checkout, you can check the pages are secure as this is indicated by a “https://” and a “padlock” symbol (or key) in the bottom right-hand status bar of your web browser.

This can be done during the checkout process while placing an order. Or you can visit the “my account” area and set one up already. From the “my account” area you can check your past orders, saved addresses, and edit account info such as your email and name.

Sure, simply click here and enter your email address to receive a link to create a new password.

Each cube holds 130ml. The cube troughs are exactly 2 inch cubes.